EDM Group, Inc


Thank you for choosing Epic Dream Media Group for your custom graphic design, signage, printing, and t-shirt needs. We are committed to providing you with high-quality products and services tailored to your specifications.

As a business specializing in custom work, we dedicate time, resources, and creativity to ensure your satisfaction with the final result.

Please note our refund policy regarding custom work:

Custom Graphic Design, Signage, and Printing:

    • Due to the personalized nature of our graphic design, signage, and printing services, we do not offer refunds on custom work once the project has commenced. This includes but is not limited to logo designs, web design, banners, posters, business cards, and other custom-printed materials.
    • Prior to initiating the design or printing process, we conduct detailed consultations to understand your requirements thoroughly. We encourage open communication during this phase to address any concerns or revisions.
    • Once design or printing work has begun and you have approved the proofs or final designs, refunds will not be provided.

Custom T-Shirt Orders:

    • Similarly, all custom t-shirt orders are final sale and non-refundable. Once production has started on your custom t-shirt order, refunds cannot be issued.
    • We take pride in producing high-quality custom apparel based on your specifications. However, if there are defects in the final product due to manufacturing errors or discrepancies from the approved design, we will gladly work with you to resolve the issue by offering a replacement or store credit.

Cancellation Policy:

    • If you wish to cancel your custom graphic design, signage, printing, or t-shirt order before production or design work has begun, please contact us immediately. Depending on the progress of your order, a partial refund or store credit may be provided at our discretion.
    • Once production or design work has commenced, cancellations may not be possible, and refunds will not be issued.

Expiration of Services

All bespoke orders must be fulfilled within a timeframe of 180 days from the date of the initial order placement. Refunds will not be provided for orders that exceed this stipulated timeframe. In the event that an order surpasses the 180-day period without any documented effort or communication from the customer, the original order will be deemed expired, necessitating the placement of a new order.

Contact Us:

    • If you have any questions or concerns regarding our refund policy or any aspect of your order, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with our products and services.
EDM Group, Inc